Zacharia Maganga - Personal Webpage

Zacharia Maganga

Mombasa County, Kenya

Email: nyazach@gmail.com

Phone: +254725453937

LinkedIn: linkedin.com/in/zachariamaganganyambu

Summary

Skilled in Customer Relationship Management (CRM), Microsoft Word, Statistical Data Analysis, People Management, HTML, and Small Business Financial Management. Strong quality assurance professional. In addition, my proficiency in CRM enabled me to effectively manage customer interactions and ensure their needs were met, resulting in increased customer retention and positive feedback. It is because of this that my success rate in collecting is 80 - 106%. Moreover, my strong people management skills allowed me to lead cross-functional teams and foster a culture of quality and continuous improvement. Overall, my extensive experience, industry knowledge, and comprehensive skill set make me a valuable asset as a Quality Officer, capable of achieving outstanding outcomes and contributing to the success of any organization in the financial services sector.

Experience

Collections Officer - Watu Credit (Aug 2022 - Present)

• Contacting Debtors
• Investigating Debtors
• Negotiating Payment Plans
• Providing Information
• Handling Objections and Complaints
• Keeping Records

Junior Portfolio Quality Officer - Watu Credit (Mar 2021 - Aug 2022)

• Debt collection
• Customer relationship management

Education

Master of Science - MSc Financial Engineering, Quantitative Finance - WorldQuant University (Jul 2018 - Aug 2021)

Bachelor of Science - BSc, Mathematics and Statistics - University of Eldoret (2009 - 2013)

Licenses & Certifications

• Mobile Marketing Strategy - LinkedIn
• Creating a First Website in Dreamweaver CC 2017 - LinkedIn

Skills

SAS (Software), SQL, Data Science, Bookkeeping, Predictive Modeling, Mobile Marketing, Social Media, Engineering, Account Reconciliation, Analytical Skills

Honors & Awards

MbeleNaBiz Award - Government of Kenya (Feb 2021)